One example of false fronts displayed in bankingcontexts is "programmed personalization." As described bySurprenant and Solomon (1987), programmed personalizationoccurs when providers "give the impression of personalizedservice by encouraging small talk, using customers' names,and so on.
An introduction to traditional ethical theories and their application to business. A basis for understanding how ethical issues in business arise, and some strategies to control or resolve them, are derived from an examination of the work of philosophers and other writers relating to business ethics. Recent business case studies enable students to develop their own perspectives.
Thesis On Customer Satisfaction In Banks
The theoretical and empirical study of financial markets. Topics include portfolio selection, asset pricing, market efficiency, evaluation of fixed income securities, options and futures pricing.
Financial Services consulting - Bain & Company
Even in highly personal servicecontexts, such as health care and legal services, someproviders show a low level of commitment and caring towardtheir customers.
Stony Brook Undergraduate Bulletin - Fall 2017 - BUS
Course will focus on understanding how firms meet and manage their financial objectives. Today's international financial environment, the fundamental trade-off between risk and return, the time value of money, and valuing future cash flows will be discussed. Explanation of financial tools and techniques, such as international capital budgeting, which can be used to help firms maximize value by improving decisions relating to capital.
Do Banks Still Need Physical Branches in the Digital Age?
Before going public, companies like Facebook, LinkedIn and Zynga relied on venture capital financing to grow. Similar companies are increasingly choosing private market solutions. A focus on the development of secondary markets that provide an alternative to the traditional IPO. This course teaches the necessary tools for investors and entrepreneurs to build and evaluate these early-stage companies.
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However, they may be applied equally well bybartenders convincing patrons to buy more drinks, bankerspersuading clients to consider new savings options, healthcare providers influencing patients to comply with treatmentrecommendations, or other service interactions in which theproviders hope to influence customers' decisions.
Big Banks Will Take Depositors Money In Next Crash …
Focus on understanding how firms meet and manage their financial objectives. Today's financial environment, the fundamental trade-off between risk and return, the time value of money, and valuing future cash flows will be discussed. Explanation of financial tools and techniques which can be used to help firms maximize value by improving decisions relating to capital. Bond and Stock valuations are introduced.
Financial reform advocate Ellen
Service providers who engage in sales tricks tend topossess a "selling orientation," which was identified bySaxe and Weitz (1982) as the opposite of a "customerorientation." While the customer-oriented salespersonmaintains high concern for others and low concern for self,the selling-oriented salesperson maintains low concern forothers and high concern for self.